Wan Lam Ng- Prompt 1

After going through the list of the core values with my mentor, he told me a short about the Excellence - responsive service. He had a electrical walk through with the client sometime before labor day. It was a 95 degree day and they took 6 hours to finish the tour. None of them have water or snacks, so every one was miserable by the end of the day, and they had trouble thinking clearly, and the tension was high though the whole tour. And recently my mentor had another walk through with the client and this time they provided drinks and snacks which lead to a much more enjoyable and productive experience for both client and other people. He thinks that the responsive service is as much getting dwgs on time as it is making sure the others understand what is going and why.

When I going through the list of the core values with my mentor, I do think that most of these core values are compromised in practice regularly. It got to my attention when he was talking about the responsive service is as important as getting drawing done. I always think that other core values might be more important than responsive service, but I have changed a little in my mind after the conversation with my mentor. Couple days ago, we had a conference meeting with the client and we usually provide water and coffee to them and this time the client walked in and ask for coke, so one of my coworker had to go outside the office to get what the client wants. It did surprised me a little, cause I never think that was also part of our service to the clients beside providing them a great design.